Last Updated: 6-5-2025
Fair Coin Dealer Inc. (“we,” “our,” or “us”) values the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you interact with our website: https://faircoindealer.com, and our services related to buying and selling gold, silver, platinum bullion, coins, and used jewelry. We are committed to ensuring that your personal information is handled in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant privacy and data protection regulations.
1. Information We Collect
We may collect and process the following types of personal data when you interact with our website:
- Personal Identifiers: Full name, email address, postal address, phone number, and any other personally identifiable information you provide.
- Transaction Information: Data related to your purchases, sales, and trades of gold, silver, platinum, bullion, coins, and jewelry, including payment details, billing address, shipping address, and transaction history.
- Payment Information: Credit/debit card details, PayPal, or other third-party payment information (Note: we do not store full credit card numbers but may store transaction references provided by third-party payment processors).
- Communication Data: Correspondence with us via email, phone, live chat, or other communication channels.
- Website Activity Data: Log data, IP addresses, browser type, device information, and usage analytics (e.g., pages viewed, time spent on the site).
- Compliance Data: Records for compliance with legal requirements, including Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
2. How We Use Your Information
We use your personal data for the following purposes:
- To Provide Services: Processing transactions related to the purchase and sale of precious metals, coins, and jewelry, including verifying your identity, processing payments, and shipping goods.
- To Improve User Experience: Enhancing the functionality, usability, and performance of our website. We analyze user data to ensure our website meets your needs.
- To Communicate: Sending transactional emails, marketing communications (with your consent), and customer service messages.
- To Comply with Legal Obligations: Meeting regulatory requirements, including KYC/AML laws, tax reporting, and responding to lawful requests from authorities.
- For Fraud Prevention: Detecting and preventing fraudulent activity or unauthorized transactions, including using third-party fraud prevention tools.
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your personal data with trusted third-party service providers who perform essential functions for our business, such as payment processors, shipping companies, and IT providers. These third parties are bound by confidentiality agreements and are only allowed to use your data as necessary to provide services to us.
- Legal Compliance: We may disclose your personal information if required by law, court order, or government regulations, such as in response to subpoenas, legal proceedings, or investigations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Password Reset Requests: If you request a password reset, your IP address will be included in the reset email.
- Visitor Comments: Comments may be checked through an automated spam detection service. We collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and in accordance with applicable laws, including:
- Transaction Records: Retained for a minimum of 5 years in compliance with financial reporting and anti-money laundering laws.
- Customer Communications: Retained for customer service and business improvement purposes for a period of 2 years.
- Compliance Data: Retained as required by regulatory authorities for KYC/AML compliance, generally for 5 years. Sensitive data, including payment card details and compliance-related information, will only be retained for as long as necessary to fulfill legal, regulatory, and business requirements, or until the user requests deletion of their data, whichever comes first.
- Comment Data: The comment and its metadata are retained indefinitely for automatic approval of follow-up comments.
- User Registration Information: Users can view, edit, or delete their personal information at any time (except for usernames).
- Personal data collected for marketing purposes: Will be retained for no longer than 2 years or as long as you remain subscribed to our marketing communications, whichever is earlier.
5. Your Rights and Choices
Depending on your location, you may have the following rights under privacy laws such as the GDPR or CCPA:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete personal data.
- Deletion: You may request the deletion of your personal data, subject to certain exceptions (e.g., legal obligations, compliance data, administrative, or security purposes).
- Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Object to Processing: You may object to the processing of your personal data under certain circumstances.
- Withdraw Consent: If we are processing your personal data based on your consent, you may withdraw that consent at any time by contacting us.
- Do Not Sell My Personal Information (CCPA): California residents can request that we do not sell their personal information to third parties. We do not sell your personal data to third parties. California residents have the right to request information regarding the sale or disclosure of their personal information to third parties. To exercise your right to access, deletion, or opt-out requests, please contact us directly at Help@FairCoinDealer.com.
We adhere to the principle of data minimization, ensuring that only the minimum amount of personal data necessary to provide our services is collected and processed. Additionally, we implement industry-standard encryption practices to secure data during both storage and transmission.
To exercise any of these rights, please contact us at Help@FairCoinDealer.com.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, to provide a personalized experience, for marketing purposes. analyze trends, and gather demographic information. Cookies may include:
- Essential Cookies: Necessary for the operation of the website (e.g., shopping cart functionality).
- Analytics Cookies: Used to analyze website traffic and improve user experience.
- Marketing Cookies: Used to display relevant advertisements based on your interests.
You can control the use of cookies through your browser settings, including blocking or deleting cookies. However, disabling cookies may affect some functionality on our site.
By continuing to use our site, you consent to the use of cookies for the purposes outlined in this policy
7. Data Breach Notification
In the event of a data breach that affects your personal data, we will notify affected users within 72 hours, in compliance with the GDPR, and as required by applicable state laws. Please note that the timing and manner of notification may vary based on the laws of your state, outlining the nature of the breach and steps taken to mitigate potential damage.
8. User Consent
By using our website or services, you consent to the collection and processing of your personal data as described in this Privacy Policy. This includes the use of cookies, marketing communications, and data sharing with third parties.
9. Third-Party Vendors, Advertising Tracking, and Subprocessors
We work with third-party vendors, including cloud providers, payment processors, and email marketing services. We may also use subprocessors for high-risk activities like fraud prevention or financial transactions. These parties process data on our behalf and are contractually bound to safeguard your personal information.
We work with third-party advertising partners who may collect information about your activities and interactions on our website for the purposes of serving targeted ads. These advertisers are responsible for ensuring compliance with applicable data protection laws, and we do not assume liability for their practices. You can opt-out of personalized advertising by adjusting your preferences on our website or by visiting the Network Advertising Initiative (NAI) or Digital Advertising Alliance (DAA) opt-out pages.
10. Rights of EU Residents under GDPR
EU residents have the right to lodge a complaint with a supervisory authority if they believe their data has been processed unlawfully. This is an additional right under the GDPR.
Under the GDPR, the legal basis for processing your personal data includes your consent, the necessity of processing for the performance of a contract, compliance with legal obligations, and legitimate interests pursued by us or a third party. You can withdraw your consent at any time.
11. California Consumer Privacy Act (CCPA) Details
Under the CCPA, California residents have the right to:
- Know: Request the categories of personal data we collect, the purposes for which it is used, and if it is sold or shared.
- Delete: Request deletion of their personal information.
- Opt-Out: Request to opt-out of the sale of personal information (if applicable).
California residents may request information regarding the disclosure of their personal information to third parties for direct marketing purposes. To request this information, please contact us at Help@FairCoinDealer.com.
12. Data Protection Officer (DPO)
If required by law, we have appointed a Data Protection Officer (DPO) to oversee our data privacy practices. Please contact Help@FairCoinDealer.com for any inquiries related to privacy and data protection.
13. Automated Decision-Making
We may use automated decision-making processes, including fraud detection and creditworthiness assessments. You have the right to opt-out of such processes, such as automated decision-making, which significantly impacts you. if you do not agree to these practices. If you are subject to such decisions, you have the right to contest them and seek human intervention. If you wish to object to such processing, please contact us directly at Help@FairCoinDealer.com to ensure that your rights are fully respected.
14. Consumer Financial Protection
We comply with financial privacy laws such as the Gramm-Leach-Bliley Act (GLBA) when handling sensitive transaction data related to purchases and sales.
15. Opt-Out Mechanisms
You may opt-out of marketing communications at any time via the unsubscribe link in emails or through your account settings.
Marketing communications by email, phone, text messages will only be sent after explicit opt-in by users. We do not use pre-checked boxes, and you may withdraw consent at any time. Upon withdrawal, we will cease sending marketing communications within 48 hours.
Please note if you place an order on our website you may still receive order conformation receipts and or delivery information emails and or text messages.
16. Accessibility
This Privacy Policy is available in accessible formats upon request. We strive to make this policy understandable to all users, including those with disabilities.
17. Encryption for Sensitive Data
Sensitive data, such as payment information, is encrypted during transmission using SSL technology and stored securely in our databases to ensure confidentiality and integrity.
18. Security of Your Information
We take appropriate security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure sockets layer (SSL) technology, and other industry-standard security practices. However, no data transmission over the internet is 100% secure, and we cannot guarantee complete protection against data breaches or unauthorized access. By using our website and services, you acknowledge and accept that no system is infallible.
Limitation of Liability Clause:
To the fullest extent permitted by law, Fair Coin Dealer Inc. and its owners shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or services, including but not limited to damages resulting from data loss, unauthorized access, fraud, or service disruptions.
19. International Transfers of Data
If you are located outside the United States, your personal data may be transferred to, and processed in, countries that may have different data protection laws than your country of residence. We ensure such transfers comply with applicable data protection regulations.
If your personal data is transferred outside the European Economic Area (EEA) to countries that do not provide an adequate level of data protection, we will take appropriate steps to ensure that adequate protection mechanisms are in place to have your data protected, we also ensure that such transfers comply with GDPR by using appropriate safeguards, such as Standard Contractual Clauses (SCCs), or relying on other legal mechanisms for international data transfers to protect your data.
20. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13, in compliance with the Children’s Online Privacy Protection Act (COPPA). If we become aware of data collected from a child, we will take immediate action to delete such data. If you believe we have inadvertently collected information from a child under 13, please contact us immediately to have the data removed. Parents or guardians of children under 13 may contact us to request the deletion of their child’s data by email here: Help@FairCoinDealer.com
21. Indemnity Clause
You agree to indemnify and hold Fair Coin Dealer Inc., its officers, employees, and agents harmless from any claims, damages, losses, or liabilities arising out of your violation of these terms or misuse of our products and or services.
22. Prohibition on Using Website for Illegal Activities
Users agree not to use our services for any unlawful purposes, including, but not limited to, money laundering, illegal trade of precious metals, or fraudulent activities. We reserve the right to suspend or terminate accounts involved in such activities immediately.
23. No Income Guarantees
Fair Coin Dealer Inc., including its owners, employees, agents, contractors, website https://faircoindealer.com or any other individuals associated with the company, makes no representations, warranties, or guarantees regarding the potential financial outcomes or income users may achieve through the use of our services or products, including the buying or selling of gold, silver, platinum, bullion, coins, and jewelry. Any examples or testimonials provided on our website or through our communications are not to be interpreted as guarantees of income or future financial success. Your individual results may vary and are dependent on numerous factors, including market conditions, investment decisions, and personal efforts. By using our services, you acknowledge and agree that any financial projections or potential earnings are speculative and do not constitute a guarantee of any specific outcome.
24. Changes to This Privacy Policy
We may update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated “Last Updated” date.
We will notify users of any material changes to this Privacy Policy through a prominent notice on our website and obtain your active acknowledgment of these changes where required by law.
25. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Fair Coin Dealer Inc.
7858 Turkey Lake Road 202A-3
Orlando, FL 32819
Help@FairCoinDealer.com
904-200-1995