Customer Help
Our happiness team is always here to assist.
Common purchase questions answered
Orders and Shipping
Once you have placed a successful verified order for our products on our Website then we will ship them out within 24 hours Monday through Friday excluding U.S.A. holidays and weekends. The average shipping time is 2 to 10 business days and depends on your location, weather, and other factors not in our control from the delivery service companies.
You can create your account by clicking on the My Account menu at the top of our website and enter in your email address and a password you would like to use to login with. You can also create an account on the Checkout page as well.
You would need to login to your account and click on the Addresses tab on the left side of the page. Then you can edit your billing and shipping addresses as needed.
We will email you your orders as you have placed them but you can also access all of of your orders in the My Account section as well. We also sent tracking numbers to your email address you used when you checked out for any orders you placed on our website.
Yes we charge sales tax depending upon where your order is being shipped to based on the current tax laws in your state, city, county. If you live a place that does not get charged sales tax for U.S. coins and or bullion then you would obviously not be charged sales tax for them either.
We currently ship Sales Orders to:
U.S.A.
Canada
Europe:
Austria
Belgium
Czech Republic
Denmark
Finland
France
Germany
Greece
Ireland
Italy
Netherlands
Norway
Poland
Portugal
Spain
Sweden
Switzerland
United Kingdom
Asia:
Hong Kong
Japan
Macau
Malaysia
Singapore
South Korea
Taiwan
Australia
New Zealand
Cayman Islands
Israel
Mexico
United Arab Emirates
South Africa
Most of the time yes, the exception to that would be if you pre-ordered some items and you also bought items that are in stock already. The pre ordered items would ship out later once they are in stock. If your order has an extremely large value (this amount would be decided at our sole discretion) then it might be spit up into multiple shipments as well but they would all go out the same day.
If you need to swap an item
Returns and Exchanges
We want our customers to be satisfied with their sales at Fair Coin Dealer Inc.
At your request, we may, but are not obligated to, provide you with an opportunity to exchange a Product for an identical Product (if we still have that product available) in the event of a material defect.
If we agree to do so, such an exchange must be made within seven (7) days from the date on which the customer receives their Product(s) and only to those customers who timely and properly notify our Customer Service Department by phone and email at Help@FairCoinDealer.com, and who receive written confirmation that the exchange request has been approved.
If approved, the Customer Service Department will provide you with instructions on how to exchange your items. Shipping and handling charges are non-refundable. For approved exchanges, you must follow all instructions provided by Customer Service, including carefully packaging the Product.
You are responsible for the cost of return shipping and the risk of loss during the return shipment as part of the exchange. Fair Coin Dealer Inc. reserves the right, at its sole discretion, to reject any exchange that does not comply with these requirements.
If an exchange is requested, we reserve the right to accept or refuse the exchange request in our sole discretion and to require you to pay for any Market Loss on approved exchanges.
Any Market Gain on refunds shall vest in and remain the property of Fair Coin Dealer Inc. You can read in more detail about our policy here: https://faircoindealer.com/terms-of-use-and-conditions
If you somehow received the wrong item then we will send you the corrected product you paid for within 7 business days plus the time it takes for the U. S. Post Office to ship it to you, once we have received the incorrect item back from you.
All returns will only be credited back to the account used to make the original purchase.
Sorry to hear that happened, if this happened please contact us by email at Help@FairCoinDealer.com right away with pictures and or video of the damaged items and we will give you instructions from there on what to do next.
You can mail an approved return here:
F.C.D.
7858 Turkey Lake Rd
202a 3
Orlando, FL 32819
You can email us at Help@FairCoinDealer.com or Call/Text us at 904-200-1995
Then please contact us ASAP so we can try to get it corrected before we ship it out.
Yes but ONLY if we have not shipped out your order. If you want to change/cancel your order then contact us right away so we can hopefully stop the shipping of it to you. Also please read our Terms & Conditions here for any related fees that might be added to your order cancelation.
Yes you can and once you do make a pre-order with us then your order will be shipped out and or released in the same order that we have received your payment in.