Once you have placed a successful verified order for our products on our Website then we will ship them out within 1 business day (Monday through Friday excluding U.S.A. holidays and weekends).

The average shipping time is 2 to 10 business days and depends on your location, weather, and other factors not in our control from the delivery service companies.

We want our customers to be satisfied with their sales at Fair Coin Dealer Inc.

At your request, we may, but are not obligated to, provide you with an opportunity to exchange a Product for an identical Product (if we still have that product available) in the event of a material defect.

If we agree to do so, such an exchange must be made within seven (7) days from the date on which the customer receives their Product(s) and only to those customers who timely and properly notify our Customer Service Department by phone and email at Help@FairCoinDealer.com, and who receive written confirmation that the exchange request has been approved.

If approved, the Customer Service Department will provide you with instructions on how to exchange your items. Shipping and handling charges are non-refundable. For approved exchanges, you must follow all instructions provided by Customer Service, including carefully packaging the Product.

You are responsible for the cost of return shipping and the risk of loss during the return shipment as part of the exchange. Fair Coin Dealer Inc. reserves the right, at its sole discretion, to reject any exchange that does not comply with these requirements.

If an exchange is requested, we reserve the right to accept or refuse the exchange request in our sole discretion and to require you to pay for any Market Loss on approved exchanges.

Any Market Gain on refunds shall vest in and remain the property of Fair Coin Dealer Inc. You can read in more detail about our policy here: https://faircoindealer.com/terms-of-use-and-conditions

If you somehow received the wrong item then we will send you the corrected product you paid for within 7 business days plus the time it takes for the U. S. Post Office to ship it to you, once we have received the incorrect item back from you.

All returns will only be credited back to the account used to make the original purchase.

You would need to login to your account and click on the Addresses tab on the left side of the page. Then you can edit your billing and shipping addresses as needed.

We will email you your orders as you have placed them but you can also access all of of your orders in the My Account section as well.  You can also find all of the products you have purchased in that section.  We also sent tracking numbers to your email address you used when you checked out for all orders placed on our website.

The best way is to email us at Help@FairCoinDealer.com

Then please contact us ASAP so we can try to get it corrected before we ship it out.

We currently ship Sales Orders to:

U.S.A.

Canada

Europe:

Austria
Belgium
Czech Republic
Denmark
Finland
France
Germany
Greece
Ireland
Italy
Netherlands
Norway
Poland
Portugal
Spain
Sweden
Switzerland
United Kingdom

Asia:

Hong Kong
Japan
Macau
Malaysia
Singapore
South Korea
Taiwan

Australia

New Zealand

Cayman Islands

Israel

Mexico

United Arab Emirates

South Africa

Most of the time yes, the exception to that would be if you pre-ordered some items and you also bought items that are in stock already.  The pre ordered items would ship out later once they are in stock. If your order has an extremely large value (this amount would be decided at our sole discretion) then it might be spit up into multiple shipments as well but they would all go out the same day.